info@printpoint.ie
0830100354


Frequently Asked Questions

Your place to find answers to the most commonly asked questions.


Popular | Film development | Video conversion | Payment | Other


Pick the category which best describes your problem to see the most popular solutions. Still can’t find the answer you want? Contact us directly to solve the issue.



Film development

How do I pay for my Film order?

Once we have processed your film/films we will email you an electronic invoice for the value of your order. The invoice has a built in button to process your payment. It is payable via Debit/Credit card or PayPal.


What are your turnaround times?

Most orders are shipped within 3-5 business days after your order is received. Please note there are some exceptions. Film shot on a non-standard format will take some extra time due to manual scanning. This includes old 110 film developing, 126 film format developing, etc.

Additionally, any film that arrives damaged (torn sprockets, overlapped frames, uneven frames) might take longer.


What if my film came out blank?

Standard charge for film developing applied only. This can be found here


How much does it cost to develop 30 old disposable cameras?

You can check here current prices and offers for film development. We successfully develop expired films and disposable cameras. If you do not know what your films contain we can develop and scan them and share them over Dropbox, this is the option we would recommend you choose. Please note: we no longer save photos onto CD’s. You can check here (link) current price and offers for film development.


Do I get my negatives back?

Yes, always. But you can also choose the option to share the scanned images over Dropbox and opt for not sending negatives back. You can save few quid on postage this way.


How do I get my films to you?

Download the order form or fill in online order form. Put in a padded envelope, tape mailing label on the outside. As simple as that. You will receive an email as soon as your order arrives and enters production.

TIPs for posting films.

  • 1. Print very clearly – When completing the order form, please take the time to make sure easily read, especially your address and phone number.
  • 2. Use proper packaging – Padded envelopes or other suitable packagin

How can I contact you?

You can email us at info@printpoint.ie. We focus on providing a fast and high-quality response by email. You can also contact phone on 0830100354. If we are too busy with fulfilling your orders and not answering phone please leave voicemail and we will get back to you s soon as possible. You can also message us on WhatsApp or Viber.


What paper you print on?

We print colour and Black & White prints on Kodak Silver Halide Paper. It is available in Glossy or Lustre surface. For the technically inclined, you can read more about Kodak paper here (link). If you do not provide us the choice of paper your film order will be printed on Gloss paper.


Can you maker prints from already developed negatives/old films?

Yes, you can get prints or scans from your negatives! We support 35mm negatives or slides, 120/220, APS, 110 and 120 Format film. We scan your film negatives or slides and upload them for convenient web download via Dropbox.


How the web uploads work?

After we have developed and scanned your film, we upload it to your “Album” on the website. You will then get an email from us that the images are available along with a link for you to login to them. You can then make products including real photographic prints, photo gifts, etc. Additionally, you can download individual images or the whole roll. You have permission to download your photos from this folder only but not to edit/delete or share.


How long are my online albums available?

Printpoint.ie ordering system will store each photo album online 30 days for free and as part of your order. The 30 days is valid from the date the photos were uploaded.

We are not an image backup or long-term storage service provider. You should always keep backup copies of your photos stored safely on a device or service specifically designated and intended for backup purposes. Printpoint.ie recommends that you maintain a backup copy of all images and content stored on your chosen such that in the event of a catastrophic data loss on the chosen service, your images will be also be available on your local computer or archived media. You are solely responsible for creating back-ups of your digital content.




Payment

How do I pay for my Film order?

Once we have processed your film/films we will email you an electronic invoice for the value of your order. The invoice has a built in button to process your payment. It is payable via Debit/Credit card or PayPal.


Still can't find the answer

If you can't find the answer Can’t find the answer you’re looking for in on this page or on our website? You can also call us Monday to Friday between 09.00 and 1700, Saturday and Sunday email us: info@printpoint.ie or leave a message on Whatsapp or Viber and we’ll happily answer your question or point you in the right direction.

Call or text us